These resources address ways to keep women, and especially women with children, active and engaged in the resettlement process.

Educational Curriculum Manual: Employment Training for Low Literacy Immigrant Women

Calgary Immigrant Women’s Association (CIWA) – This comprehensive resource manual is written for teachers and administrators looking to provide low literacy immigrant women with skills and training necessary for employment.

Civic Engagement for Immigrant Women

CIWA – This resource manual is intended to provide immigrant women with information regarding civic participation and community activism.

Resources addressing the needs of refugee children & youth, trauma, and gaps in education.

Caring for Syrian Refugee Children: A Program Guide for Welcoming Young Children and Their Families

Childminding Monitoring Advisory & Support (CMAS) – This guide provides knowledge and tools for settlement practitioners, to better understand and respond to the unique experiences and needs of Syrian children.

Helping Refugee Children Cope with Stress

CMAS – A tip sheet on how to recognize and provide support for refugee children and youth who are experiencing stress due to trauma.

Mentoring Immigrant and Refugee Youth

MENTOR – A comprehensive toolkit, which provides the necessary information to build successful high-quality mentoring relationships for different categories of immigrant youth.

Guidelines for Mentoring with Immigrant and Refugee Children and Youth

Alberta Mentoring Partnership – This guide is a condensed version of the Mentoring Immigrant and Refugee Youth toolkit, relevant to the Alberta context.

Resources to help service providers identify, reach out and connect clients with supports.

Working with Refugees with Complex Needs

Alberta Association of Immigrant Serving Agencies (AAISA) – An online course for Settlement Practitioners on working with refugees with complex needs.

Supporting Immigrant Children with Special Needs and their Families

CMAS – A tip sheet providing information on how to approach and manage relationships with families who have children with special needs.

Improving Access to Developmental Services for Newcomer Families

Community Living Toronto & Ontario Council of Agencies Serving Immigrants (OCASI) – A webinar discussing obstacles newcomers with disabilities face, and how to improve access to services that address these needs.

Supporting Newcomers with Disabilities

Affiliation of Multicultural Societies and Services Agencies (AMSSA) – A Migration Matters information sheet, which discusses the barriers to accessing settlement services for newcomers to Canada with disabilities, and how settlement practitioners can improve their accessibility.

Access to Immigrant Settlement Services for People with Disabilities

OCASI Learn at Work – A self-directed online course for Settlement Practitioners to learn more about the barriers that newcomers with disabilities experience.

This section includes resources to help settlement workers create a welcoming environment for LGBTQ newcomers, and to better connect them with local supports.

Provisioning Settlement Services for LGBTQ Newcomers to Edmonton

Edmonton Mennonite Centre for Newcomers  (EMCN) – EMCN’s preliminary research seeks to identify concerns and needs of LGBTQ newcomers to Canada, and to suggest ways settlement services can begin to address these issues to facilitate success in Canadian society.

Resources for settlement workers on how to deal with client trauma, PTSD, and depression.

Managing Practitioner’s Stress and Burnout

AAISA – An online management training course for settlement professionals.

Journey to Promote Mental Health: A Training Series for Community Workers

OCASI Learn at Work – A self-directed online course that addresses the unique challenges that immigrants and refugees face that may increase their risk of developing mental health difficulties.

Re-thinking mental health practice for refugees

Centre for Addiction and Mental Health (CAMH) – A webinar which contextualizes refugees’ mental health needs, and discusses how attention to settlement issues provides the most important “treatment” to promote mental health and recovery among refugees.

Syrian Refugees Six Months After Arrival: Resettlement Factors Affecting Mental Health & Well-being

CAMH – A webinar discussing Syrian refugees’ resettlement process as it relates to mental health needs. This presentation shares the experiences of Settlement Practitioners working with newly arrived Syrian refugees, and offers recommendations for service providers.

The Educational and Mental Health Needs of Syrian Refugee Children

Migration Policy Institute – A report that explores the well-being and development of children in refugee families across a range of disciplines. Highlights the need for providing Syrian refugee children with education and proper mental health care.

Promoting Mental Health for Immigrants and Refugees

Cultures West – A toolkit that discusses several mental health issues as they relate to immigrants and refugees. This resource provides Settlement Practitioners with the tools they need to help address these issues, while breaking through taboos and stigmas.

Resources to help service providers increase responsiveness during international humanitarian crises, and close gaps in case management.

Lessons in Refugee Resettlement (Webinar)

University of Calgary – With so many people fleeing their countries in the face of violence, aggression and conflict, the question of how to resettle people successfully in their new homelands has become more important than ever before. Julie Drolet, associate professor in the Faculty of Social Work’s Central and Northern Alberta Region, presented a webinar on January 17, 2017, on strategies that contribute to the successful resettlement of refugees in a new country.

AAISA Settlement Practitioner Training

AAISA – Online and in-person courses range from conducting client needs assessments to working with individuals, families and refugees with complex needs.

Refugee Continuum of Care Alberta

AAISA – In 2016, AAISA compiled service maps outlining the key phases for refugee movement and resettlement in the municipal continuum of care. See service maps for each city below:

• Edmonton
• Red Deer
• Calgary
• Lethbridge
• Medicine Hat

Migration Matters Info Sheets

AMSSA – The Migration Matters Info Sheets are two-page fact sheets that summarize statistics, expert analysis, and research materials on a range of settlement and integration topics from supporting newcomers with disabilities, to Migrant Mental Health.

Learn at Work

OCASI – A collection of online courses on topics ranging from financial management to refugee and immigration law.

Resources to increase organizational capacity to recruit, onboard, and retain volunteers.

Basics are the Building Blocks: Recruitment, Retention & Recognition of Volunteers

Propellus – A Calgary Workshop hosted by Propellus in March 2017. Will cover the basics of volunteer engagement, recruitment and retention tactics, and best practices for managing volunteers.

Volunteer Alberta

Courses, webinars and workshops on topics ranging from volunteering screening to communication strategies, are available across the province.

Virtual Collaboration for Volunteer Managers and Boards of Directors

Charity Village – Webinars are offered regularly on various capacity building topics, including volunteer engagement.

Canadian Code for Volunteer Engagement

Volunteer Canada – A practice guide to help guide the development of volunteer programs.

Volunteer Management Handbook: A Resource for Service-Providing Organizations Assisting Newcomers to Canada

Volunteer Canada – This handbook provides a general overview of the volunteer management process with a focus on volunteers supporting newcomers. Use this handbook as a road map to create or update policies, procedures and practices to fit your organization.

Best practices for interacting with the media and how to generate media attention.

How to Deal with the Media

Know How Non-Profit – Many not-for-profit organizations do not have a designated marketing & communications team, or even a single team member with this expertise. This article offers nine tips on how the media works, how to interact with journalists, and how to pitch your story to the media.

How to Format a News Release

Non-Profit MarCommunity – A template that outlines the basic elements of a news release in order to maximize media coverage.

Best practices for social media use by non-profits.

A Strategic Guide for Social Media for Non-Profits

Sprout Social – A step-by-step guide on connecting to the right networks for your organization, building audience personas, and even creating a social media content calendar.

Social Media

Charity Village – Webinars are available on all aspects of content marketing for non-profits, from using social media to engage volunteers, to creating and sustaining a blog.

Social Media Best Practices for Nonprofit Organizations

Canadian Coalition for Global Health Research – A comprehensive guide designed to help non-profit organizations adopt social media strategies that are both effective and sustainable, given their resource limitations. Topics range from how to establish a voice on social media, to interacting online, and evaluating your organization’s social media strategy.

Creating a Social Media Policy

Techsoup Canada – This article deciphers the components of what makes a good social media policy – to guide social media use for staff, define the line between personal and professional, and mitigate risk before any problems arise.